Refund policy

At Crystal Hair Beauty, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

You may request a return or refund within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.

We offer free returns worldwide. Once your return request is approved, our support team will provide detailed instructions on how to proceed.

Refunds will be processed after the returned item has been received and inspected. Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that items damaged due to misuse, normal wear and tear, or unauthorized modifications are not eligible for return.

If your item arrives damaged or defective, please contact us immediately with photos so we can resolve the issue promptly.

For any return inquiries, please contact us at klaqaees852@hotmail.com.